Newsletter

 

Frequently Asked Questions - FAQs

FAQs

No, we are a wholesale business selling to pictures framers or artists who frame their own works.

We sell in either length (lineal meters) which can vary between 1.8m – 3m in length. Or we can chop your frame to the dimensions you provide.

No we don’t but we do sell some other accessories like V-Nails & Picture Hooks, you can view these on our website.

We have several freight companies that we use and we will discuss the best option with you.  If you live in Christchurch you can collect your order.  Product is packaged in corrugated cardboard and/or bubble wrap as appropriate.

When your product arrives you should inspect it before signing the couriers receipt.  Any damage must be reported within 3 days or it is not covered by freight insurance.

You should contact us to discuss the options within 7 days.

Yes, approximately 40% of the product we manufacture is custom run to order.

If you can draw or give us dimensions we can price a job and discuss producing it for you.  See our Custom Products.

Our dispatch team will contact you and offer to place a Back Order for you or offer a substitute.  Our team will do their best to give you an ETA for your product.